the-house.comThe House - Outdoor Gear, Outerwear & Bikes - Save up to 70%

The House - Outdoor Gear, Outerwear & Bikes - Save up to 70% Jump to main content Covid-19 Shipping Restrictions - Free Ground Shipping On Orders Over $50* Chat Track Order Help Desk Blog 1 (800) 409-7669 Facebook Instagram YouTube Curbside Pick-up Now Available If you live in the Minneapolis / Saint Paul area we offer curbside pickup of your order, Simply select PICKUP at checkout. Some exclusions apply, bikes with assembly are not available for curbside pickup Limited Covid-19 Shipping Restrictions Due to Covid-19 many shipping carriers are experiencing delays in specific regions of the country. Please expect 3-6 business days for most shipments and 7-10 days for bikes and oversized items. Please allow 15-20 business days on select Framed custom built bikes. At this time we are prioritizing the health of our employees and will only be offering ground shipping. We are fulfilling orders as efficiently as possible. We apologize for any inconvenience in delayed shipments. Free Economy Ground Orders Over $50 The health and well-being of our employees and customers is our top priority. Due to the COVID-19 Pandemic we are fulfilling orders as efficiently as possible. Please expect 3-6 business days for most shipments. We apologize for any inconvenience.* We are temporary unable to ship any items to Alaska, Hawaii or Puerto Rico. All eligible orders will be shipped with a 3-6 day delivery. Free Economy Ground shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If billing and shipping address are different allow 1 additional day for delivery. *Free Shipping excludes oversized items such as Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks. An Important Message Regarding Our Retail Locations With the changes to the stay at home order in Minnesota, our location at 300 S Owasso Blvd E, St Paul, MN 55117 is now open. -- We are committed to protecting the health and safety of our customers, our employees, and the communities we operate & live in, and are following all CDC guidelines. Our Chicago area location will remain closed until it has been determined that it is safe to open again. For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during this time. Please contact our customer service team by phone at 866-243-6932, through email at custserv@the-house.com or reach out though on-site live-chat for more information. With the realities surrounding Covid-19 customers looking to find new ways to explore, bike, skate and get outside can still find our products on our ecommerce site, at www.thehouse.com . We will continue to deliver products unless certain situations arise . This is a fluid situation and we will be monitoring and adjusting our operations as needed. Our administrative facilities will remain open during this time with reduced hours to best support our customers and staff. The health and well-being of our employees and customers is our top priority. With the new challenges of social distancing it is more important than ever to keep in touch with friends and family, be kind to one another and embrace who we are as humans with the utmost of gratitude. Sincerely, The House Crew For our customers living in the Chicago and Twin Cities areas we are offering free return shipping during the store closures. Please contact our customer service team by phone at 866-243-6932 , through email at custserv@the-house.com or reach out through on-site live-chat for more information. $9.95 2-day Orders Orders placed before 1 P.M. CST will ship the same day. Orders placed over the weekend or holiday will ship the next business day. If billing and shipping address are different allow 1 additional day for delivery. $9.95 2 day shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) If you selected $9.95 2-Day shipping (Ground or Air), you will receive your tracking number by 10pm (Central Time) the day after you placed your order. If you placed your order on Friday, Saturday, or Sunday, your tracking number will be available by 10pm Central Time on Monday. Next Day Orders Orders placed before 1 P.M. CST will ship the same day. Orders placed over the weekend or holiday will ship the next business day. If billing and shipping address are different allow 1 additional day for delivery. Next day shipping is only available in the contiguous lower 48 states (excluding AK, HI, international orders, PO boxes and APO addresses and excludes all oversized items such as bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks.) -- Oversized Items A number of items require special shipping and handling due to their larger size. Some examples are Bikes, Wakesurfers, Surfboards, Paddleboards, Water Trampolines and Car Racks. Please See Our - Oversized Shipping Policy -- If you need further assistance please contact our customer service department at 866-243-6932 Shipping rates are available in the shopping cart based on delivery location International Orders Please See Our - International Shipping Rate Page Contact our customer service department at 866-243-6932 What To Expect After You Place An Order 1. You will receive an Order Confirmation / Email (within 15 min of submitting the order) 2. Economy orders typically ship within 2-6 business days. Expedited orders ship same day (placed before 2 P.M. CST) or the next business day 3. Shipping Confirmation Email with a tracking number once your order ships Please Note: during busy season (Nov through Jan) economy orders can take longer to process. Close 99% BUILDS NOW AVAILABLE ON ALL BIKES Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. Please allow 15-20 business days on select Framed custom built bikes. Our $99 Bike Assembly is here to help you maximize your riding time. Just tighten the handlebars, install the front wheel,pedals and ride! This process is done with care, by our experienced professional technicians to ensure that your bike not only lasts, but most importantly is covered by any manufacturer's warranty. Our certified team of technicians spend the time to fine tune the bike so you don't have to. During this process, our technicians will go through each of the bearing components, ensuring a solid, smooth ride from the first turn of the cranks. From there, the wheels are taken off individually for the truing process. Making sure your wheel is true is key to prolonging the life of your rims, and ultimately your whole bicycle. After this happens, the rear wheel is installed with care to make sure that the chain is tensioned properly and that the free wheel of the bike is in proper working order. The brakes are then adjusted and tested for reliable stopping power. During the assembly the bike goes through a thorough quality control check to ensure your bike is up to our high standards and yours. For shipping, the handlebars and the front wheel are removed, hand packed, and padded with your bike's frame to ensure the safest possible transport. Since the assembly is performed by hand and per order, it may take 6-8 business days for the assembly of your new bike to be completed and shipped. *Any accessory order with the bicycle such as pedals, computers, fenders or racks will not be installed prior to shipping. Accessories can get damaged in shipping and will need to be installed by the customer when the package has been delivered to its final shipping destination. Close PRICE MATCH GUARANTEE We'll match all competitors pricing! At The House, we o...